Guideline 5.1.1

Support

Need help with capture, archive sync, or Send Proof? Reach us directly — we respond to support requests for active App Store builds.

Direct contact

Include your device model, iOS version, and a description of the issue. Do not email encryption keys, OTP codes, or courier passwords.

FAQ

How do I sign in?: FactLockCam uses passwordless email OTP. Enter your email in the app, then paste the one-time code from your inbox. No password is stored on our servers.
Can FactLockCam recover my encrypted files?: No. FactLockCam is non-custodial. Encryption keys live on your device. We cannot reset access or decrypt your archive.
How does Send Proof work?: From an archive item, tap Send Proof, set a one-time password, and share the certificate PDF plus courier URL through the iOS share sheet. Recipients unlock media in a browser at the link you send.
What data leaves my device?: Only SHA-256 hashes and optional ledger metadata you explicitly sync. Original media bytes stay encrypted locally unless you export or send proof.
How do I delete my account?: Open Account & Settings in the app, choose Burn Account, and confirm twice. This calls the perform_full_burn RPC and removes your profile-linked cloud data.